// Legal
Effective Date: April 7, 2026
Please read these Terms of Service ("Terms") carefully before using Asset Compass. These Terms constitute a legally binding agreement between you and Generic Solutions LLC, a California limited liability company doing business as Asset Compass ("Company," "we," "us," or "our").
By creating an account, accessing, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree, you may not access or use the Service.
"Service" means the Asset Compass cloud-based IT asset management platform, including all associated websites, applications, and APIs, currently accessible at app.assetcompass.co.
"Customer Data" means any data, content, or information that you or your authorized users upload, submit, or otherwise transmit to or through the Service.
"Subscription" means your paid access to the Service under a plan selected at the time of purchase or renewal.
"User" or "you" refers to the individual or entity that has agreed to these Terms.
Asset Compass provides a cloud-based platform that enables organizations to track, manage, and report on their IT assets. The specific features, functionality, and limitations available to you depend on your Subscription plan.
Available plans, pricing, and feature descriptions are set forth on our pricing page at assetcompass.co/pricing and are incorporated herein by reference. We reserve the right to modify our plans, features, and pricing at any time, subject to the notice provisions in Section 6.
We may, at our discretion, offer a free trial period to new accounts. The duration, terms, and availability of any trial are described on our website and may change without notice. No credit card is required to begin a trial. Upon expiration of the trial period, continued access to the Service requires a paid Subscription.
To use the Service, you must create an account and provide accurate, current, and complete information. You agree to update your account information promptly if it changes.
By creating an account, you represent and warrant that: (a) you are at least 18 years of age; (b) you have the legal capacity to enter into these Terms; and (c) if you are acting on behalf of an organization, you have the authority to bind that organization.
You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, whether or not authorized by you. You must notify us immediately at support@assetcompass.co if you become aware of any unauthorized use of your account or any other breach of security.
Your account is specific to you or the organization you registered. You may not share, transfer, sell, or otherwise make your account available to any third party without our prior written consent.
You agree that you will not, and will not permit any third party to:
We reserve the right to investigate any suspected violation and to take appropriate action, including suspension or termination of your account, without prior notice.
The Service and all associated technology, software, designs, graphics, text, interfaces, and content (excluding Customer Data) are and shall remain the exclusive property of Generic Solutions LLC and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.
These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes during the term of your Subscription. This license does not convey any ownership interest in or to the Service.
All trademarks, service marks, logos, and trade names displayed on or in connection with the Service are our property or the property of their respective owners. You may not use, reproduce, or display any such marks without our prior written consent.
Subscriptions are billed on a monthly basis. All fees are quoted in U.S. dollars. Payments are processed through Stripe, Inc., and are subject to Stripe's terms of service. You are responsible for providing accurate and current payment information.
All fees are non-refundable except as expressly set forth in these Terms or as required by applicable law. We do not provide refunds or credits for partial billing periods, downgrade refunds, or unused time on an active Subscription.
If a scheduled payment fails, we will make reasonable attempts to process the payment and will notify you of the failure. If the outstanding balance is not resolved within fourteen (14) days, we may suspend your access to the Service. If the balance remains unresolved for an additional fourteen (14) days following suspension, we may terminate your account in accordance with Section 9.
You may cancel your Subscription at any time through your account settings. Cancellation will take effect at the end of the then-current billing period. You will retain access to the Service until the end of that period.
We reserve the right to modify our pricing at any time. We will provide you with at least thirty (30) days' advance written notice of any price increase, delivered via email or in-app notification. You may cancel your Subscription before the new pricing takes effect. If you do not cancel prior to the effective date, the updated pricing will apply beginning with your next billing cycle.
As between you and the Company, you retain all right, title, and interest in and to your Customer Data. We do not claim any ownership interest in your Customer Data.
You grant the Company a limited, non-exclusive, worldwide, royalty-free license to use, reproduce, store, process, display, and transmit your Customer Data solely as necessary to: (a) provide, maintain, and improve the Service; (b) protect the security and integrity of the Service; (c) generate anonymized, aggregated analytics that do not identify you or any individual; and (d) comply with applicable law or respond to valid legal process.
You represent and warrant that you have all necessary rights, consents, and permissions to submit Customer Data to the Service, including any data relating to employees, contractors, or other third parties. You are solely responsible for the accuracy, quality, and legality of your Customer Data.
We do not sell Customer Data. We do not use Customer Data to train artificial intelligence or machine learning models.
You may export your Customer Data at any time while your account is active using the export functionality provided within the Service.
We use commercially reasonable efforts to maintain the availability of the Service, but we do not guarantee uninterrupted, error-free, or secure access. The Service is provided without any service level agreement unless a separate written SLA has been executed between you and the Company.
From time to time, we may need to perform scheduled or emergency maintenance that temporarily limits or suspends access to the Service. We will make reasonable efforts to provide advance notice of scheduled maintenance when practicable. We shall not be liable for any damages, losses, or consequences arising from any period of unavailability or reduced functionality.
These Terms are effective as of the date you first access or use the Service and will remain in effect until terminated.
Termination by you. You may terminate your account at any time by canceling your Subscription and deleting your account through your account settings, or by contacting us at support@assetcompass.co.
Termination by us for cause. We may suspend or terminate your account immediately and without prior notice if we reasonably believe that you have violated these Terms, engaged in fraudulent or abusive conduct, or otherwise acted in a manner that threatens the security, integrity, or availability of the Service or harms other users.
Termination by us for convenience. We may terminate your account for any reason, or no reason, by providing you with at least thirty (30) days' advance written notice.
Effect of termination. Upon termination, your right to access and use the Service will cease immediately (or, in the case of termination for convenience, at the end of the notice period). Following termination, your Customer Data will be retained for a period of thirty (30) days to allow you to export it, after which it will be permanently deleted. You may request earlier deletion by contacting us. If a longer retention period is required by law, we will retain only the data required and for the duration specified.
Survival. The following sections shall survive any expiration or termination of these Terms: Definitions, Intellectual Property, Customer Data, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution, Governing Law, and any other provisions that by their nature are intended to survive.
The Service relies on and integrates with third-party service providers, including but not limited to Supabase (database and authentication), Stripe (payment processing), Vercel (hosting), and Resend (email delivery). These integrations are essential to the operation of the Service.
We are not responsible for the availability, reliability, accuracy, security, or performance of any third-party service. We disclaim all liability for any loss, damage, or disruption arising from or related to the acts, omissions, or failures of any third-party provider. Your use of third-party services may be subject to the terms and policies of those providers, which are separate from and not governed by these Terms.
To the fullest extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, statutory, or otherwise. The Company expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, completeness, and availability. We do not warrant that the Service will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful components, or that any defects will be corrected. No advice or information, whether oral or written, obtained from us or through the Service shall create any warranty not expressly stated herein. Your use of the Service is at your sole risk.
To the maximum extent permitted by applicable law, in no event shall Generic Solutions LLC, its officers, directors, members, employees, agents, successors, or assigns be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages of any kind, including but not limited to damages for loss of profits, loss of revenue, loss of data, loss of business opportunities, loss of goodwill, business interruption, or cost of procurement of substitute goods or services, arising out of or in connection with these Terms or the use of or inability to use the Service, however caused and under any theory of liability, whether in contract, tort (including negligence), strict liability, or otherwise, and whether or not the Company has been advised of the possibility of such damages.
In no event shall the Company's total aggregate liability for all claims arising out of or relating to these Terms or the Service exceed the greater of: (a) the total fees actually paid by you to the Company during the twelve (12) month period immediately preceding the event giving rise to the claim; or (b) one hundred United States dollars ($100.00). This limitation applies regardless of whether the Company has been advised of the possibility of such liability and notwithstanding the failure of essential purpose of any limited remedy.
You agree to indemnify, defend, and hold harmless Generic Solutions LLC, its officers, directors, members, employees, agents, successors, and assigns from and against any and all third-party claims, actions, demands, damages, losses, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and litigation costs) arising out of or relating to: (a) your access to or use of the Service; (b) your Customer Data, including any claim that your Customer Data infringes or misappropriates the intellectual property or other rights of a third party; (c) your breach or alleged breach of these Terms; or (d) your violation of any applicable law, rule, or regulation. We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate with our defense of such claim.
Informal Resolution. Before initiating any formal dispute resolution proceeding, you agree to first contact us at support@assetcompass.co and attempt to resolve the dispute informally for at least thirty (30) days. Most concerns can be resolved through good-faith discussion.
Binding Arbitration. If we are unable to resolve a dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or the relationship between you and the Company shall be finally resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect. The arbitration shall be conducted by a single arbitrator mutually agreed upon by the parties, or, failing agreement, selected in accordance with AAA procedures. The arbitration shall take place in San Francisco County, California, or, at the election of the initiating party, may be conducted remotely by videoconference. The arbitrator shall have the authority to award any remedy that would be available in a court of competent jurisdiction.
Costs. Each party shall bear its own attorneys' fees and costs in connection with the arbitration, except as otherwise required by law or awarded by the arbitrator. The Company will reimburse your AAA filing fee if the arbitrator determines that your claim was brought in good faith and is not frivolous.
Class action waiver. You and the Company agree that any proceedings to resolve disputes will be conducted solely on an individual basis and not as a class action, collective action, consolidated action, or representative action. You expressly waive any right to bring or participate in any class, collective, consolidated, or representative proceeding against the Company. If for any reason a claim proceeds in court rather than in arbitration, both you and the Company waive the right to a jury trial.
Small Claims Exception. Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes and claims within the jurisdictional limits of that court.
Equitable Relief. Nothing in this section shall preclude either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.
These Terms shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflict of laws. For any action or proceeding not subject to the arbitration provisions of Section 14, the parties consent to the exclusive personal jurisdiction and venue of the state and federal courts located in San Francisco County, California.
The Company shall not be liable for any failure or delay in the performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond the Company's reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, war or armed conflict, terrorism, government actions or orders, labor disputes, internet or telecommunications failures, infrastructure outages, cyberattacks, power failures, or the failure of third-party service providers. During any such event, the Company's affected obligations shall be suspended for the duration of the event.
You may not assign, delegate, or transfer these Terms or any rights or obligations hereunder, in whole or in part, without the prior written consent of the Company. Any purported assignment in violation of this section shall be null and void. The Company may freely assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, without your consent, provided that the assignee agrees to assume all obligations under these Terms. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.
We reserve the right to modify these Terms at any time. We will provide you with at least thirty (30) days' advance written notice of any material changes, delivered via the email address associated with your account or through an in-app notification. The revised Terms will indicate the new effective date. Your continued use of the Service after the effective date of any modification constitutes your acceptance of the revised Terms. If you do not agree to any modification, your sole remedy is to cancel your Subscription and discontinue use of the Service before the effective date.
You represent and warrant that: (a) you are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services; (b) you are not identified on any United States government restricted party list, including the U.S. Treasury Department's Specially Designated Nationals List or the U.S. Commerce Department's Denied Persons List; and (c) you will not use the Service in violation of any applicable export control laws or regulations.
Any notice required or permitted under these Terms shall be in writing. Notices from the Company to you will be delivered to the email address associated with your account and shall be deemed received when sent. Notices from you to the Company shall be sent to support@assetcompass.co and shall be deemed received upon confirmed delivery. It is your responsibility to ensure that the email address associated with your account is current and accurate.
The failure of the Company to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. No waiver of any provision of these Terms shall be effective unless made in writing and signed by an authorized representative of the Company. A waiver of any right or provision on one occasion shall not be construed as a waiver of that right or provision on any subsequent occasion.
If any provision of these Terms is held by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable for any reason, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be reformed to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties to the greatest extent permissible.
These Terms, together with our Privacy Policy and any other policies or agreements expressly incorporated by reference herein, constitute the entire agreement between you and Generic Solutions LLC with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, proposals, representations, understandings, and communications between the parties, whether written or oral, relating to such subject matter.
If you have any questions about these Terms, please contact us at:
Generic Solutions LLC
DBA Asset Compass
Email: support@assetcompass.co