By creating an account, starting a free trial, or using any part of the Asset Compass Service, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated by reference. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
If you do not agree to these Terms, you must not use the Service. You must be at least 18 years old to enter into these Terms.
Asset Compass provides cloud-hosted software for IT asset tracking, including device inventory, assignment tracking, warranty monitoring, lifecycle management, depreciation tracking, and reporting.
The Service is a business record-keeping tool. It does not provide legal, financial, compliance, or professional advice of any kind. You are solely responsible for how you use the data within the Service and for maintaining any compliance obligations applicable to your organization. We expressly disclaim any liability arising from your reliance on the Service as a compliance tool.
We may update, modify, or add features at any time. We will not remove core functionality from active subscribers without reasonable notice.
You must provide accurate, complete, and current information when creating an account. You are responsible for:
We are not liable for any loss or damage arising from your failure to maintain account security or from unauthorized access to your Account that results from your actions or omissions.
We offer a 14-day free trial with full access to the Service. No credit card is required to start.
At the end of the trial:
We reserve the right to modify or discontinue the free trial at any time. Trials in progress will be honored. We are not liable for any loss of data resulting from trial expiration where you have not subscribed or exported your data within the applicable window.
All prices are in US dollars. Current pricing is at assetcompass.co/#pricing.
Credit card only, processed by Stripe. By providing your credit card, you authorize us to charge it for all applicable fees. We do not accept checks, ACH, wire transfer, purchase orders, or invoices.
Subscriptions are billed monthly beginning on the date your paid subscription starts. You will be charged on the same calendar date each month thereafter.
YOUR SUBSCRIPTION AUTOMATICALLY RENEWS EACH MONTH. On your billing date, your credit card will be charged the applicable monthly fee without further action from you. Your subscription will continue renewing monthly until you cancel. You will receive a billing receipt by email each time your subscription renews.
If a payment fails, we will attempt to charge your card up to three times over seven days. You will receive email notification of each failed attempt. If payment cannot be collected after these attempts, your account will enter read-only mode until a valid payment method is provided and payment is successfully processed. We are not liable for any data loss or service interruption resulting from a failed payment.
We reserve the right to change subscription pricing with at least 30 days' written notice to active subscribers. Continued use after the price change takes effect constitutes acceptance of the new pricing. If you do not agree, cancel before the change takes effect.
Stated prices exclude applicable taxes. You are responsible for all taxes applicable to your use of the Service. Where required by law, we may collect and remit applicable taxes.
Cancel at any time by emailing [email protected] — Subject: "Cancel Subscription." We will confirm cancellation within 2 business days.
Cancellation takes effect at the end of your current billing period. You retain full access until your billing period ends and will not be charged for subsequent periods.
We do not prorate subscription fees. If you cancel mid-month, you retain access through the end of the paid period. No credit or refund is issued for unused days.
ALL SUBSCRIPTION FEES ARE NON-REFUNDABLE. We do not provide refunds for any reason, including dissatisfaction with the Service, failure to use the Service, accidental renewal, or service interruption. The 14-day free trial is provided specifically for evaluation purposes. We expressly disclaim any obligation to issue refunds or credits, including in connection with service downtime, feature changes, or termination of the Service.
Following cancellation, your account and Customer Data are retained in read-only mode for 30 days. You will receive a cancellation email confirming this window and a reminder approximately 7 days before permanent deletion. After 30 days, your account and all Customer Data are permanently deleted and cannot be recovered. Export your data before or promptly after cancellation. We are not liable for data loss resulting from the expiration of the 30-day retention window.
You retain full ownership of all Customer Data. These Terms do not transfer ownership of your Customer Data to us.
By using the Service, you grant us a limited, non-exclusive, non-transferable license to store, process, and display your Customer Data solely as necessary to provide the Service. This license terminates when you delete your data or close your Account.
You are solely responsible for the accuracy, legality, and appropriateness of all Customer Data. You represent and warrant that:
We are not responsible for the accuracy or completeness of Customer Data, nor for any decisions you make based on data within the Service.
We will not use your Customer Data to train machine learning models or AI systems.
You may export Customer Data at any time via CSV export. We encourage regular exports as a backup practice. We are not liable for data loss where export functionality was available and not used.
You agree not to:
We reserve the right to suspend or terminate accounts that we determine, in our sole discretion, are in violation of these restrictions, without notice and without liability to you.
The Service, including all software, design, text, graphics, logos, and other content created by us, is owned by Asset Compass and protected by applicable intellectual property laws.
These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for internal business purposes during your active subscription. No other rights are granted.
If you provide Feedback (suggestions, ideas, or bug reports), you grant us a perpetual, irrevocable, royalty-free license to use that Feedback in any way without obligation to you.
The Service relies on the following third-party providers:
WE ARE NOT RESPONSIBLE OR LIABLE FOR THE ACTS OR OMISSIONS OF ANY THIRD-PARTY SERVICE PROVIDER, INCLUDING SERVICE OUTAGES, DATA BREACHES, OR CHANGES TO THIRD-PARTY SERVICES THAT AFFECT THE FUNCTIONALITY OF ASSET COMPASS. Your use of these third-party services is subject to their respective terms and privacy policies. We do not control and cannot guarantee the continued availability, performance, or security of any third-party service.
We strive for high availability but do not guarantee uninterrupted access to the Service. The Service may be unavailable due to maintenance, infrastructure issues, third-party provider failures, or circumstances outside our control.
We reserve the right to modify, update, or discontinue features at any time. For material changes removing significant functionality, we will provide at least 30 days' written notice to active subscribers. If the Service is discontinued entirely, we will provide at least 60 days' notice and maintain data export functionality during that period.
Service downtime, feature changes, or third-party service failures do not entitle you to a refund, credit, or any other compensation unless separately agreed in writing.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR UNINTERRUPTED AVAILABILITY.
We specifically disclaim any warranty that: (a) the Service will meet your specific requirements or be fit for any particular compliance purpose; (b) the Service will be uninterrupted, timely, secure, or error-free; (c) errors in the Service will be corrected; (d) results obtained from use of the Service will be accurate or reliable; (e) data stored in the Service will not be lost; or (f) third-party services integrated with the Service will remain available or maintain their current functionality.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ASSET COMPASS, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COST OF SUBSTITUTE SERVICES, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE SERVICE, OR YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE).
Our total cumulative liability to you for all claims of any kind arising out of or relating to these Terms or the Service shall not exceed one hundred US dollars ($100.00). This cap applies in the aggregate to all claims, regardless of the form of action, and regardless of the total amount paid by you to us.
Some jurisdictions do not allow certain damage exclusions or liability limitations. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless Asset Compass and its officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:
Before initiating any formal dispute process, you agree to contact us at [email protected] and attempt informal resolution. We will attempt to resolve disputes within 30 days of receiving written notice.
If informal resolution fails, any dispute arising out of or relating to these Terms or the Service shall be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules. Arbitration shall take place in Sacramento County, California.
YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. Any arbitration or legal proceeding shall be conducted only on an individual basis.
You may opt out of arbitration by sending written notice to [email protected] within 30 days of first accepting these Terms.
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. For any dispute not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Sacramento County, California.
You may terminate your account at any time by canceling your subscription per Section 7.1 and emailing [email protected] to request account deletion.
We reserve the right to suspend or terminate your Account immediately and without prior notice if you engage in fraudulent or illegal activity, pose a security risk, or materially breach these Terms.
We are not liable to you for termination of your Account, including for loss of data or business opportunity resulting from such termination.
Upon termination: your right to access the Service ceases immediately; Customer Data is retained for 30 days for export, then permanently deleted; all provisions that by their nature survive termination shall survive, including Sections 8.1, 10, 13, 14, 15, 16, 17, and 20.
We may modify these Terms at any time. For material changes we will provide at least 14 days' written notice to active account holders. Continued use after changes take effect constitutes acceptance.
Generic Solutions LLC, doing business as Asset Compass
Email: [email protected]
Cancellations: Subject "Cancel Subscription"
Privacy requests: Subject "Privacy Request"
Legal notices: Subject "Legal Notice"