- Is the Free plan really free forever?
- Yes. Free covers up to 25 assets and 1 user with no time limit and no credit card. It's meant for small offices, solo IT admins, and anyone who wants to try AssetCompass on a real slice of their inventory. The one catch: if nobody signs in to a Free account for 90 days, we email you, and if it stays unused for another 30 days we may close it and delete its data.
- What is the 30-day trial?
- Every new account gets 30 days of Pro, with no asset or user limits, so you can import your whole inventory and invite your team. When the trial ends you move to Free automatically unless you pick a paid plan. You're never charged without choosing to upgrade.
- What happens if I have more than 25 assets when my trial ends?
- Nothing is deleted. You can still view, edit, and export everything. You just can't add new assets or invite people until you're under the limit or you upgrade.
- What counts as an asset?
- Only assets still in service count. Retired and disposed assets (donated, destroyed, sold to an employee, lost or stolen) and archived assets stay in your records for audits but don't use up your plan's allowance.
- Can I use AI on the Free plan?
- Yes, through Claude. Connect AssetCompass to your own Claude account (free on every plan) and you can search your inventory by chat, or send Claude a photo of a receipt or your hardware and have it add the assets. In-app receipt scanning is included on Starter and Pro.
- Do I need a credit card to sign up?
- No. You only enter payment details if you choose Starter or Pro.
- Can I cancel or downgrade any time?
- Yes, from Settings → Billing. There are no contracts or cancellation fees. Paid features continue to the end of your billing period, then you move to Free with all your data intact.
- Can I get my data out?
- Yes, on every plan. Assets, people, locations, and events all export to standard CSV files that any other tool can import.